1. Overview
At Lead Mappo, we strive to provide high-quality services. This Refund Policy outlines the conditions under which refunds may be granted for our subscription plans.
Important: Please read this policy carefully before making a purchase. By purchasing our services, you acknowledge that you have read and agree to this policy.
2. Refund Eligibility
Refunds may be requested within 7 days of purchase under the following conditions:
- The extension does not function as described on our website
- A critical bug prevents you from using the core features
- Your account was charged incorrectly or in error
3. Non-Refundable Cases
Refunds will NOT be provided in the following cases:
- More than 7 days have passed since the purchase date
- You have used more than 20% of your extraction/export credits
- Your account has been suspended for violating our Terms of Service
- You simply changed your mind or no longer need the service
- The extension works but doesn't meet your expectations
- You purchased the wrong plan (contact us to upgrade instead)
- Issues caused by your own misuse or misunderstanding
4. How to Request a Refund
To request a refund, please follow these steps:
- Email us at support@ashawebtechitsolutions.com
- Include your registered email address and order details
- Provide a clear description of the issue
- Include screenshots or evidence if applicable
5. Refund Process
Once we receive your refund request:
- We will review your request within 2-3 business days
- We may contact you for additional information
- If approved, the refund will be processed within 7-10 business days
- Refunds will be issued to the original payment method
6. Partial Refunds
In some cases, we may offer a partial refund based on:
- The remaining time on your subscription
- The amount of credits already used
- The specific circumstances of your request
7. Free Trial
Our Free Trial plan is provided at no cost and is therefore not eligible for any refund considerations. The Free Trial is intended for you to evaluate the service before making a purchase decision.
8. Credit Top-ups
Credit top-up purchases are non-refundable once the credits have been added to your account. Please ensure you need additional credits before purchasing.
9. Plan Upgrades
If you wish to upgrade your plan, please contact us. We will calculate the prorated amount based on your remaining subscription period and credit balance.
10. Contact Us
For any questions about our Refund Policy, please contact us:
- Email: support@ashawebtechitsolutions.com
- Phone: +91 7024315567
- Phone: +91 9755121478
- Address: Office No. 69 Ratan Colony, New Jail Road Huzur, Bhopal - 462038